Policies

Payment

I accept payment through PayPal. You do not need a PayPal account to pay; you can pay using any major credit card through PayPal. I do not accept checks or money orders.

Shipping

*Paper prints and photos will be shipped within three business days of purchase.
*Stretched canvas prints will be shipped within five business days of purchase.

*All of my work will be packaged and shipped with care. Prints up to 11 x 14 will be sent in rigid flat mailers, enclosed in cello sleeves with sturdy backing. Larger prints will be gently rolled up in tubes to ensure safe arrival.

*Stretched canvas prints will be wrapped in bubble wrap and shipped in cardboard straight from my printing company to ensure the fastest arrival time. 

*All prints will be shipped USPS First Class Mail. Delivery usually takes 3-4 business days. ALL orders to Candad  will also be shipped USPS First Class Mail. Delivery can take 2-3 weeks, depending on the destination. The USPS does not offer tracking for these orders, so unfortunately I cannot provide tracking information.

*If after four weeks an international order has not been received and is believed to be lost, I will reship the order via USPS Priority Mail so that tracking can be provided at no additional charge. 

*Original works will be shipped USPS Priority Mail with insurance, tracking, and delivery confirmation.

* PLEASE double check your address when you check out. I can only ship to the address provided. I will not be responsible for orders that are lost due to providing an incorrect or outdated shipping address.

Refunds and Exchanges

*Once a package leaves my hands, I am no longer responsible. I do understand that accidents can happen when shipping. If you suspect your package has been lost, please convo me and I will do my best to work something out with you.

*Refunds and returns are only accepted in severe cases, which are up to my discretion. Please keep this in mind and be mindful of your purchases, and to read listing descriptions completely. It is my goal to provide a satisfying experience with ALL of my customers, so please don't hesitate to reach out to me. 

*If you are not happy with your purchase for some reason, please convo me to work out a solution.

Additional Policies and FAQs

**PLEASE NOTE!!** All prints and photos are unmatted and unframed. Mattes and frames are depicted for example only.

*All sizes are in inches. Sizes are paper size, not image size.

*Paper prints are giclee fine art prints on heavy weight cotton rag paper, using Epson K3 Ultrachrome archival inks that will last a lifetime.

*All photographs are professioinally printed at a photo lab on Fujicolor Crystal Archive paper with a matte finish.

*Canvas prints are professionally stretched and mounted on thick 1 1/2 inch stretcher bars (just like a real canvas painting!). The stretcher bars are made of kiln-dried pine, so they will never warp over time. The luxurious canvas is both pH neutral and acid free, so it will not yellow over time. The sides are white and all staples are on the back, so this canvas is ready to hang. There is a hook and wire hanging system already installed on the back.

-Colors may appear slightly different, due to monitor variations.
-"Jenndalyn" watermark will not appear on your print.
-©Jenndalyn. Images may not be reproduced, resold or used in any form without written consent.